Customer satisfaction is what drives our products and services. Take a look at what our customers have to say about us...
Novae Management Limited - February 26, 2009
The quality and range of products available is first class. Our 220 staff are incredibly particular over their beverages and we spoil them with a wide selection of teas, coffees, chocolate and speciality drinks together with fresh milk. It has to be said that Novae have found the machines to be very reliable. On the rare occasion that a machine is out of service, the exceptionally reliable helpline can often talk us through making our own repair without calling out an engineer. If an engineer has to call, then this is actioned speedily and the engineers that I have met have been superb in repairing any fault quickly. Consumables are always delivered accurately and on the next working day. Brilliant.
Last year I undertook a "bench-marking" price comparison between MARS Drinks and two other well known service providers. I found that the quality and range of MARS products not to be available elsewhere and the MARS prices proved to be competitive.Lee Thurston, Office Manager
Ramada Jarvis Hotels - February 17, 2009
The Flavia drinks machines give our customers an excellent range of freshly brewed, refreshing hot drinks and are quick and easy to use. We were keen to expand our working relationship with Mars Drinks. Their machines are reliable and any queries we do have are handled by the Mars Drinks team quickly and professionally. Order placing and delivery have always been hassle free.Debbie Walter, Food and Beverage Purchasing Director
Business Environment - May 01, 2008
We are the owner/occupier of ten business centres in the south east and use FLAVIA coffee machines in all of our buildings.
Our clients are always impressed with the new flavours FLAVIA offer and are delighted with the standards consistently reached.
I would recommend FLAVIA as a preferred supplier.Nick Gandy
Restaurant Associates - Microsoft Campus TVP - April 21, 2009
Recently we concluded the installation of 76 machines over 5 sites through the UK at our client’s site including the European HQ of Microsoft with over 2000 working people on site. On these sites we have up to 7 coffee offerings including franchised coffee shops, fair trade and bean to cup as an example.
Over the years of working with Flavia the product has demonstrated itself to be effective at consistently providing to our clients a vended coffee whose range is extensive enough to cover the various tastes of most consumers.
Since the introduction of the new creation machines they have increased the quality of the vend, clearly demonstrated to offer environmental savings to our client and aesthetically a much more presentable machine in today’s modern office environment.
Flavia sits alongside the Starbucks I-cup on some sites and we find that any perceived advantages of these machines are quickly reduced when it comes to labour and maintenance. The Flavia machines are not labour intensive, rarely breakdown and feedback from our operative’s show they find them very easy to work on.
The area that helped in our contract decision was concluded after a recent tour of the factory, we found the way the Flavia product is packaged for freshness and quality to be particularly attractive and unlike any other product on the market place. We understand that it is difficult in such a subjective area to appease all people however in general we find the feedback we receive positive and Flavia to be a much liked product especially the teas.Mark Pawley